Queue-free ticketing
Kath Mainland explains how its ticketing partner, Red61, has enabled Edinburgh Festival Fringe to solve its perennial queuing prob…
Posts
Nurturing your website
Beth Aplin gives advice on choosing and working with website developers
39 steps to relationship management
With tickets being sold at 39 theatres, ATG needs a system that will respond to customers across the UK. AudienceView is making it…
Selling on the streets
Laurence Miller tells how Nimax Theatres has been working with Enta to improve its sales to the elusive visitor market
Braced for the challenges ahead
Nicola Young finds Spektrix to be a system that is not only a pleasure to work with, but also a source of support in developing th…
A clear vision
Christopher Wynn applauds Blackbaud’s software for giving fundraisers at Edinburgh International Festival a clear understanding…
CRM starts at the box office
A lot of people in theatres and concert halls talk about the importance of Customer Relationship Management, but most are not real…
A permanent record
Deborah Baddoo explains how State of Emergency Productions is working to have the history of British Black dance recognised, value…
Diversity in rhythm
Emma Dolman describes the diversity of the Black Rhythm exhibition held as part of Black History month
A new mindset
When the Arts Council of Wales challenged Welsh arts organisations to examine the quality of their creative activities and the eff…
New thinking about innovation
Innovation funding needs to meet the specific needs of cultural organisations and that isn’t always about creating something rad…
Protecting jobs, promoting good practice
Steven Warner and Stephanie Cesana give a trade union’s perspective on the role of volunteers in arts organisations
One size fits all
Theatr Mwldan has had such a positive experience with its first two apprentices that it has just recruited two more. Sion Williams…
Bridging the gap
Steve Moffitt reflects on the role of cultural education in the curriculum, in anticipation of the forthcoming Henley Review
Measuring wellbeing – no place for the arts and culture?
If cultural activity is to be at the heart of future government agendas, it is vital now that the cultural sector starts to shout…
A fine balancing act
Outdoor arts have risen in profile over the past ten years. Bill Gee examines the position of the sector in relation to the curren…
Assessing the crowd
Evaluating un-ticketed events in ways which are meaningful and sustainable is a challenge that Anne Torreggiani has faced on many…
Free is a magic number?
Tim Baker argues that giving something away can seriously undermine its value in the eyes of potential customers
An annual treat
A record-breaking 73,000 theatregoers took advantage of the ‘Kids Go Free’ offer at more than 30 London shows this year. Emma…
A conversation with the BBC
Broadcasting is collaborative. A lot of people are involved in creating it, and many of the best new ideas are born out of dialogu…
Embracing the outdoor audience
Pippa Smith shares some tips on building audiences for free outdoor events, based on the experiences of Brighton Festival.
Tripping the Light Fantastic
Clare Hearn tells of the logistics of managing an annual event involving naked flames, small children and an un-ticketed audience…
Big ambitions for the Little Festival of Everything
Charlie Rheinberg explains how a pub in a small village in North Yorkshire is linking up with a theatre company to enable performe…
Building relationships and breaking down barriers
Overcoming social and economic barriers to arts engagement is at the heart of Threshold Studios’ work, which is why most of its…
