FAQs
Organisational subscriptions
I’m the lead subscriber in my organisation, how can I add others to the subscription?
Please watch this short guide:
My organisation subscribes, but I seem to have lost access?
If you had not logged in since 1 January 2023, or if your organisation purchased a subscription that was too small for the number of readers, you may have lost access. Please contact us and we will resolve this.
When I try and add a colleague to our subscription, I get an error saying “Sorry, that email address is already used!”
Please contact us with the e-mail address of the person you are trying to add, and we will complete the process.
When I try to join my organisation’s subscription through the sign up link, I get an error saying “ERROR: Exceeded number of allowed sub-accounts”
This error means you have reached the maximum number of sub accounts your subscription allows. Contact the lead subscriber, most likely the person who passed on the sign up link, who can manage your organisation’s sub accounts. Alternatively, contact us and we can help.
Can anyone who shares the same e-mail domain as me automatically add themselves to our subscription?
As of October 2024, you will need to either share a link on your intranet which allows people to join the subscription automatically, or the lead subscriber will need to add users to the subscription.
I’m not sure the organisation I work for subscribes to Arts Professional, how can I check?
Contact us, and we’ll let you know. We also provide lead subscribers in organisations with a link that can be placed on your intranet, allowing you to join a subscription self-service.
How do I find out who is the lead contact for my organisation subscription?
If you are unsure who the lead contact for your organisation is, please contact us and we can let you know.
What happens to my subscription if I leave my organisation?
If you leave your organisation, the subscription will remain with your colleagues in that organisation. If you are the ‘lead subscriber’ (the person who pays for subscription on behalf of the organisation) we would ask you to contact us with the name of a replacement lead subscriber. Failing that we may attempt to contact all current subscriber members in your organisation if we are unable to process a recurring payment when it becomes due.
Can my organisation use several domains under a single subscription?
No. Each organisation subscription relates to a single organisation domain.
What happens if my organisation stops subscribing?
If your organisation cancels its subscription, or allows it to lapse due to non-payment, then access to the website and all subscriber emails will automatically be terminated for all colleagues at your organisation. We may attempt to contact all AP readers affected by this and invite them to re-subscribe.
We have many part-time staff working off site. Are they eligible for organisation subscriptions?
If they have an organisation email address which includes your organisation domain they will be eligible, and your lead subscriber can add them to your subscription.
What happens if my organisation subscribes after I have bought an individual subscription?
If you wish to cancel or let your individual subscription lapse when the next payment is due please let us know. But we do not offer refunds if you cancel, except in exceptional circumstances which are entirely within our sole discretion.
As a UK-based charity, do we still need to pay VAT?
Digital news sites are VAT exempt and therefore you will not be charged VAT on a subscription.
Individual Subscriptions, and general information
How do I cancel?
You can cancel using the My Account section, or you can contact us.
Do I get a refund if I cancel?
We do not offer refunds if you cancel, except in exceptional circumstances. We in our sole discretion reserve the right to decide whether a refund should be offered.
Where can I get a copy of my most recent subscription receipt?
Login to your account and click My account to go to your account page. This can be found at the top right of our site. From there you will find options to view payment details and details of your active subscription. If you have an Organisation subscription, you will need to be the registered purchaser to be able to access this information.
Are email newsletters still free?
Arts Professional email newsletters remain completely free to receive. Register to receive these and be notified about newly published news, comment and opinion, the latest jobs, events, professional development opportunities and sector call outs. To access all subscriber only content on the Arts Professional website you will need to pay for a subscription.
What happens if my credit / debit card expires?
When we next try to charge you automatically, we will be notified, and will send you a series of emails over a week or two. Clicking the link in the email will let you update your card details. If you use Direct Debit, you need never worry that your subscription will expire without you noticing.
How do I update my card details?
Login to your account and click My account to go to your account page. This can be found at the top right of our site. From there you will find options to view and update payment details. If you have an Organisation subscription, you will need to be the registered purchaser to be able to access this information.
Who is processing my subscription payments?
With the exception of a limited number of university/college library subscriptions, which we can invoice directly, we use Stripe as an independent payment processors for all subscription payments. Stripe may appear on your bank or credit/debit card statements. Stripe is entirely independent from Arts Professional and their secure technologies mean that we never see or have access to any of your bank or card account details.
Is the login going to remember me so I don’t have to keep inputting my password or do I have to log in every time?
Yes. You will be remembered on the device that you login on, providing you don’t log off. Most browsers remember your passwords, so it’s a good idea to let your browser do that, and if you ever need to find your password, you can ask the site to send you a password reset link. If you do not receive a reset link, check your spam folder first or contact [email protected].
I’ve registered but I’m not receiving the weekly emails
Firstly, Login to your account and click My account to go to your account page, where you will be able to manage your mailing list preferences. If your account states you’re subscribed to our mailings you may have mistyped your email address when ordering your subscription. Check your Profile page, to make sure you email is correct. You may also need to check that your mail server is not blocking our mailings, so check your spam folder/filter.
If you continue to miss our mailings please contact us so we can look into it.
Academic Subscriptions
Can my university subscribe as an organisation?
We do offer a Higher / Further Education Subscription for all educational establishments which enables them to buy a single subscription for all students and academic staff. This will give all eligible students and staff FREE access to the paywalled area of the Arts Professional website. To obtain access when your university or college library subscribes, you must register with your relevant institutional email address to set up an Arts Professional account. This will also allow you to sign up to our newsletters. You can find out if your University subscribes and register here.
I’ve registered as a student. Can I swap from a personal to a student subscription?
If you already have a personal subscription and then become a student, please contact us at [email protected] or call us on +44 (0)1223 200200 to make this change for you. No refunds can be made for part-year subscriptions but we can switch your renewal to recognise your student status. To qualify for the reduced student rate we will require proof of your student status before your subscription is due for renewal. When you cease to be a student, you will need to renew your student subscription to become a personal subscriber, or become part of an organisation subscription (for example, if you become an employee of a subscribing organisation).
Who publishes Arts Professional?
Arts Professional is published by Arts Professional Media ltd, an editorially independent company in the Baker Richards Employee Trust group.
