General Manager (Maternity Cover)

Key Responsibilities
Front of House

• Oversee FOH and bar operations, ensuring efficient staffing and excellent customer service and experience.
• Recruit, induct, and train FOH staff and volunteers.
• Manage box office setup for in-house and visiting productions.
• Lead supplier relations and FOH stock orders.
• Handle customer queries, feedback and complaints
• Provide analysis of FOH performance and operations to Exec. Team.

Building Management & Operations

• With the Senior Technician, ensure the venue complies with licenses, Health & Safety regulations, and accessibility standards.
• Maintain building and office security, cleanliness, and functionality within budget constraints.
• Oversee any contractors, ensuring value for money and quality of service.
• Lead on the site management relationship with our landlord.
• Manage Health & Safety policies and training, as well as being an active member of the Health and Safety Committee.
• Act as a key holder and be on call as required.
  Deputise for the Exec. Team as appropriate, leading or attending key meetings or engagements.

Scheduling & Resource Management

• Manage the organisation’s schedule, ensuring all events are appropriately staffed and resourced.
• Rota all line managed staff efficiently and effectively.
• Manage the scheduling and delivery of key staff and trustee meetings.
• Oversee recruitment, induction, and training of all staff and volunteers with the Executive Team.
• Overseeing departmental budgets as well as monitoring and reporting stock levels.

Hires & Visiting Companies

• Act as the primary contact for external hires and visiting companies.
• Maximise hire revenue while balancing in-house and outreach department priorities.
• Ensure smooth delivery of hire agreements in collaboration with the Senior Technician.
• Actively seek profitable hires for the theatre.

Production and Education Department Support

• Welcome and orient teams (actors, creatives, facilitators.).
• Support with production administration, including casting, accommodation, and access needs.
• Work with the Education department, supporting projects (including holidays schools and workshops) and ensuring they are suitably resourced and safely delivered.

Person Specification 

Essential  Knowledge, Skills and Experience

• Experience working in a comparable environment
• Knowledge of Health & Safety legislation as well as practical application
• Proven experience as a line manager
• Experience of building management
• Excellent interpersonal skills and good written and verbal communication skills
• Excellent organisational and time management skills
• The ability to manage a busy workload and prioritise and work to deadline
• Excellent customer service skills, including ability to communicate with customers efficiently in a courteous, professional manner under pressure

Desirable  Knowledge, Skills and Experience

• Experience of Theatre or Arts venue management
• Experience of using Spektrix or other box office systems
• Knowledge of Safeguarding
• First Aid qualification
• Knowledge of relevant licensing bodies

To apply, please send your CV and a covering letter (of no more than two sides each) demonstrating how your experience, skills and qualities make you the ideal candidate for this role to [email protected]

Please put General Manager (Maternity Cover) in the subject line of your email. Please ensure you send back a completed equal opportunities monitoring form as part of the application.

The deadline for applications is 7th January 2025

Interviews will be held on the 10th January 2025