Trading up
Armed with nothing more than a flipchart, Howard Raynor explains how to improve service performance and produce solid business results.
When arts organisations face acute financial pressure, customer service improvement is an early casualty, because cause and effect are hard to measure and because morale is probably sinking. However,...
Subscribe to read more
Get unlimited access to the latest news, features and opinion from the arts, culture and heritage sectors
Already subscribed? Log in
Usually have access through your university?
Join the Discussion
You must be logged in to post a comment.