Articles

How Bristol Culture turned its retail operation around

Three years ago Bristol’s museum and gallery shops were running without a plan and losing money, but now they are on track to increase revenue by 60%. Zak Mensah tells the story.

Zak Mensah
5 min read

I started at Bristol Culture, which includes M Shed and Bristol Museum & Art Gallery, in January 2015. I took on responsibility for seven teams, including retail, which at the time had t...

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