British Airways actions branded ‘unacceptable’ after instrument broken in hold

Musician N'Faly Kouyate is holding the airline responsible for damage to his electric kora after he was forced to put the instrument the plane's hold. Kouyate said BA staff had told him the instrument could be taken as hand luggage. The Incorporated Society of Musicians tweeted that the incident was "unacceptable" and called on the airline to rethink its policies. BA told the BBC it is investigating what happened.